You open Spin Palace Casino on your phone during the morning commute, expecting your welcome bonus to be there, but the balance shows nothing extra. The most common cause is that the bonus code was not entered or the qualifying deposit was made with a method that does not trigger the offer.

Welcome bonus and free spins not credited

You finish a deposit and wait for the bonus, but the balance stays unchanged and no free spins appear.

• The bonus code was typed incorrectly or left empty at deposit.
• The deposit was made with a payment method excluded from the welcome offer.
• The minimum deposit for the bonus was not met.
• The bonus was already claimed earlier on the same account.
• The account is not fully verified, so the bonus is held back.

1. Open your account history and find the deposit that should have triggered the bonus.
2. Check whether a bonus code field appeared during that deposit and what you entered.
3. Compare the code you used with the one shown for the welcome offer on Spin Palace casino.
4. Confirm the deposit amount meets the minimum required for the bonus.
5. Review the payment method you used and see whether the welcome offer allows it.
6. Complete any missing profile details, such as your name and address.
7. Upload the documents needed for verification if the account is not yet verified.
8. Wait for the verification review to finish before expecting the bonus.
9. Do not make another deposit until you know why the first one did not trigger the bonus.
10. Take a screenshot of the deposit confirmation and the missing bonus in your account.
11. Contact support with that screenshot and the deposit reference if the bonus still does not appear.

Reach out to support when you have checked the code, the amount and the payment method and the bonus is still missing after verification.

Withdrawal pending longer than expected

You request a withdrawal and the status stays pending for what feels like too long, with the money neither in your casino balance nor in your bank.

• The withdrawal is waiting for account verification to be completed.
• Bonus wagering requirements are not yet met on the funds you want to withdraw.
• The payment method chosen for withdrawal needs confirmation or is not available for payouts.
• An internal review is checking the withdrawal for security reasons.
• Your bank or payment provider is holding the incoming transfer.

1. Open the withdrawal history and note the exact status shown for the request.
2. Check whether any active bonus still has wagering remaining.
3. Finish the wagering on that bonus before expecting the withdrawal to move.
4. Confirm that your identity documents are uploaded and approved.
5. See whether the withdrawal method matches a method you have used for deposits.
6. Look for any message from the casino asking for extra information.
7. Reply to that message with the requested documents or details.
8. Wait for the review to complete once all documents are in.
9. Check your bank or payment provider account for a pending incoming transfer.
10. Keep the withdrawal reference number ready for any follow-up.
11. Contact support if the status has not changed and no request for information has arrived.

Contact support when the withdrawal is still pending after verification is complete and no bonus wagering remains.

Login fails or account locked after failed attempts

You type your password and the screen says the login failed, or the account is locked after several tries.

• The password or username contains a typo or the wrong case.
• Too many failed attempts triggered a temporary lock.
• The account is blocked pending a security or verification check.
• You are trying to log in from a different device or location than usual.
• The browser is holding an old session or saved password.

1. Stop trying to log in and wait before making another attempt.
2. Clear the saved password and cookies for the Spin Palace casino site in your browser.
3. Type your username and password manually instead of using autofill.
4. Check that caps lock is off and the keyboard language is correct.
5. Try the login on a different browser or on your phone browser.
6. Use the password reset option if you still cannot get in.
7. Follow the reset link sent to your registered email address.
8. Set a new password that you have not used before on this account.
9. Log in again with the new password and check whether the lock is gone.
10. Contact support if the account remains locked or the reset email does not arrive.

Contact support when the account stays locked after a password reset and you have received no message explaining why.

Deposit left the bank but not on the casino balance

Your bank shows the deposit as completed, but the casino balance does not include it.

• The deposit is still being processed between your bank and the casino.
• The payment was sent with a reference that did not match your casino account.
• The deposit was made to an old or incorrect account detail.
• The payment method requires manual confirmation before funds are added.
• A security check is holding the deposit until your identity is confirmed.

1. Check the deposit history in your casino account for a pending entry.
2. Note the reference number and amount shown by your bank.
3. Confirm that the account number or username you used matches your casino account.
4. Wait for the payment processing to complete before trying again.
5. Do not make a second deposit to replace the missing one.
6. Complete any verification request that appears in your account.
7. Take a screenshot of the bank transaction and the casino deposit history.
8. Send both screenshots to support through the contact form on https://spin-palace.org/.
9. Include the deposit reference and the exact time of the transaction.
10. Contact support immediately if the deposit is still missing after the processing window and your account is verified.

Contact support as soon as you have the bank confirmation and the deposit is not visible in your account history.

Quick Reference

The table below pairs each common problem with its usual cause and the first thing to check.

Each first check points to the fastest way to see whether the problem is on your side or still being processed. If the first check shows nothing wrong, move to the next cause in the matching section above. Keeping screenshots of each step makes a support request faster to resolve. Most issues clear once the missing detail, such as a code or a document, is supplied. A locked account usually unlocks after a password reset or a security review. A deposit that left your bank normally appears once processing finishes.

Before you deposit or request a withdrawal, complete your profile and verification so that bonuses and payouts are not held back later.